Help & Support

Need help with Mail Assist? Find answers to common questions or contact us directly for personalized support.

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Frequently Asked Questions

Find quick answers to the most common questions about Mail Assist

Quick Troubleshooting

Common issues and their solutions

Emails stuck in 'Sending'

Refresh the page or check your network connection. If the issue persists, the email may still be processing in our queue.

Credits not updating

Log out and log back in to refresh your session. Credits should update immediately after this.

Placeholders not rendering

Make sure all required fields in your CSV or form are filled out correctly. Empty placeholder values will not render properly.

Still Need Help?
Our support team is here to help you succeed

Can't find what you're looking for? Send us an email and we'll get back to you within 24 hours.

Average response time: 4 hours

Email: support@mailassist.com